F.A.Q.

The virtual try-on system works on PC browsers like Chrome, Safari, Firefox, and on mobile with Android Chrome and iPhone Chrome.

The contract lasts for one year and is divided into 12 billing periods. The charge date is the start of each period. You can cancel your subscription anytime, and it stops charging after the current period ends. There are no fees for cancelling.

 

Two Scenario Examples:

  1. If you subscribe on March 10, the first charge is on March 10. If you cancel on April 1, you can still use the service until April 9.
  2. If you subscribe on March 10, the first charge is on March 10. If you cancel on April 10, you are charged on April 10 but can use the service until May 9. The cancellation takes effect on May 10.

Fees are based on your chosen plan, and billed each period, which lasts a month. For example, if you start on March 10, the first period is until April 9.

Payments are automatically taken from your credit card.

Yes, there's a one-month free trial. You can try on up to 8000 times with up to 10 frames at once during the trial.

  • Log in to the platform, click on the account icon in the top right corner to see your subscription, and you can cancel there.
  • The contract lasts for one year and is divided into 12 billing periods, with the charge date at the start of each period. You can cancel your subscription at any time, with the cancellation taking effect in the next period, and the platform will automatically stop charging for the periods that follow. There are no fees or penalties for canceling the subscription, and there is no need to apply for a refund. After each period's charge, the services provided by the platform are valid until the end of that period, and refunds are not given unless for special reasons.
  • If you want to upgrade or downgrade your plan, contact us, and we'll help.

For any questions, email us at tryonservice@fitglasses.com.